> ## Documentation Index
> Fetch the complete documentation index at: https://togetherai-migration.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Create Tickets In Slack
> For customers who have a shared Slack channel with us
**Emoji Ticketing**
1. Send a message in the Together shared channel
2. Add the 🎫 (ticket) emoji reaction to convert the thread into a ticket
3. A message will pop-up in the channel. Click on the `File ticket` button to proceed
4. In the form modal, fill out the required information and click `File ticket` to submit
5. Check the thread for ticket details
**Note: **The best practice is to use Slack threads by adding replies to the original post.
