The Customer Ticket Portal allows you to view all your support tickets and their status.

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Accessing the portal

To access your portal, first navigate and login to api.together.ai and click on “Help Center”
After being redirected, you will land in our help center:
Clicking on “Tickets portal” will show you all tickets related to or logged by your company. You can check the status of any ticket, and message us directly if you have further questions.

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FAQs

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I can’t find the ticket portal in the help center, what should I do?

  1. Ensure you are authenticated by visiting api.together.ai before navigating to the help center.
  2. If the portal is still not visible, it might not be set up for you yet. Please contact us at support@together.ai. Please note that the portal is only available to customers of GPU clusters or monthly reserved dedicated endpoints.

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The ticket I filed is not showing up in the portal, what should I do?

  1. It may take up to 5 minutes for your ticket to appear in the portal.
  2. If the ticket is still not visible after 5 minutes, please contact us at support@together.ai, and we will investigate.